Shipping policy

Shipping & Delivery Policy

At Emmanuel Giftware, we take care to ensure your order is prepared, packed and delivered as safely and efficiently as possible.

Where We Deliver

We currently deliver Australia-wide only.

We do not offer international shipping at this time.

Shipping Costs

FREE standard shipping Australia-wide on all orders, with no minimum purchase required.

There are no additional standard shipping charges at checkout, regardless of your order value or delivery location within Australia.

Order Processing & Dispatch

Many of our products are stocked and dispatched from within Australia.

We generally aim to prepare and dispatch locally stocked orders within 1–3 business days, excluding public holidays.

Selected products may be made to order or fulfilled by trusted production and fulfilment partners. These products may require additional processing time and may be dispatched from international locations.

Processing times can therefore vary depending on the product ordered.

Estimated Delivery Times

Delivery times vary depending on the product, fulfilment location, delivery destination and carrier.

For eligible locally stocked products, standard delivery is generally estimated at 5–8 business days after dispatch.

Products that are made to order or dispatched by international fulfilment partners may take longer to arrive.

Where longer delivery timeframes apply, we aim to provide relevant information on the individual product page.

Delivery estimates are indicative rather than guaranteed arrival dates.

Orders Arriving in Separate Parcels

If your order contains products dispatched from different locations or fulfilment partners, your items may arrive in separate parcels and at different times.

There is no additional shipping charge simply because an order is dispatched in multiple parcels.

Tracking Your Order

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow a short period for tracking information to become active after the parcel has been lodged with the carrier.

Delivery Delays

Occasional delays may occur due to postal services, couriers, weather conditions, peak shopping periods, customs processing or other circumstances outside our reasonable control.

If you experience an unexpected delay, please contact us so we can assist with your enquiry.

Incorrect Delivery Details

Please ensure your delivery address and contact details are correct when placing your order.

If you notice an error after ordering, contact us as soon as possible. We will do our best to assist before dispatch, although changes cannot always be guaranteed once an order has entered processing.

Contact Us

For questions about shipping, delivery or an existing order, please contact:

Emmanuel Giftware
Email: hello@emmanuelgiftware.com.au
Website: www.emmanuelgiftware.com.au

We are committed to providing clear communication and helpful customer service throughout your shopping experience.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.