Returns and Refunds Policy

Last updated: 28 October 2026

Change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. Items must be unused, unworn and in their original condition, with original packaging and any tags.

Personalised and custom-made products are excluded from change-of-mind returns. This exclusion does not affect your rights if a product is faulty, damaged, incorrect or not as described.

Customers are responsible for arranging and paying return postage for change-of-mind returns. We do not charge restocking fees.

How to request a return

Email hello@emmanuelgiftware.com.au with your order number or other proof of purchase, the item you wish to return and the reason.

Please contact us before sending your return so we can provide the correct return address and instructions. Emmanuel Giftware handles return enquiries directly, including for products supplied by our fulfilment partners.

Faulty, damaged or incorrect products

If your product arrives damaged, is faulty, is incorrect or does not match its description, please contact us so we can assess the issue and provide the remedy required under Australian Consumer Law.

The 30-day change-of-mind limit, original-packaging requirements and personalised/custom-made exclusions do not restrict your consumer guarantee rights.

Where a product is confirmed to have a problem covered by consumer guarantees, we will reimburse reasonable return-postage costs. Please retain your postage receipt.

Refunds

We will notify you of the outcome after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 calendar days of approval. Your bank or payment provider may take additional time to make the funds available.

If you have not received your refund, please contact us at hello@emmanuelgiftware.com.au.

Cancellations and exchanges

You may request cancellation before your item is dispatched. Contact us as soon as possible with your order details.

For exchanges, please contact us before returning an item to discuss availability and arrangements.

Your consumer rights

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law. You may be entitled to a repair, replacement, refund or other remedy where a product fails to meet a consumer guarantee.

Contact

For returns, refunds, cancellations or exchanges, email hello@emmanuelgiftware.com.au.