Terms & Conditions

Welcome to Emmanuel Giftware. By accessing our website or purchasing from us, you agree to the following Terms & Conditions. We have kept these terms simple and transparent, so you know what to expect when shopping with us.

Products & Orders

We aim to provide accurate descriptions, photographs and information for all products. Colours and appearance may vary slightly depending on your screen, and some handmade or personalised products may have minor variations.

All orders are subject to product availability. If we are unable to fulfil your order, we will contact you and arrange an appropriate solution, including a refund where applicable.

Prices & Payment

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated. Payment must be successfully completed before an order can be processed.

Shipping & Delivery

Delivery times may vary depending on the product, delivery location and fulfilment provider. Estimated delivery times are provided as a guide and may occasionally be affected by circumstances outside our reasonable control.

Please ensure that your delivery information is correct when placing your order. Further information can be found in our Shipping & Delivery Policy.

Returns, Refunds & Consumer Rights

We want you to be happy with your purchase. Please refer to our Returns Policy for information about our 30-day return arrangements.

Our returns policy and any guarantees we offer are in addition to, and do not exclude or limit, any rights or remedies you may have under the Australian Consumer Law.

Personalised & Made-to-Order Products

Please check all personalised details carefully before submitting your order. Once production has commenced, personalised or made-to-order products may not be able to be changed or cancelled. This does not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law.

Website Information

We take reasonable care to ensure information on our website is accurate and up to date. Occasionally, errors or inaccuracies may occur. Where we identify an error affecting an order, we will contact you as soon as reasonably possible.

Intellectual Property

Unless otherwise stated, the Emmanuel Giftware name, branding, original designs, written content and other original material on this website may not be copied, reproduced or used for commercial purposes without permission.

Privacy

Your privacy is important to us. Information about how we collect, use and protect personal information can be found in our Privacy Policy.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, business practices or legal requirements. The latest version will be available on this website.

Contact Us

If you have any questions about an order or these Terms & Conditions, please contact Emmanuel Giftware using the details provided on our Contact Us page.

Last updated: August 2026