Returns Policy
30-Day Returns Policy
At Emmanuel Giftware, we understand that occasionally things don't go quite as planned. An item may arrive damaged, there may be an issue with your order, or a product may simply not arrive as expected. Life happens, and when there is a genuine problem with your purchase, we want to make the returns process as simple and stress-free as possible.
If there is an issue with your order, you may request a return within 30 days of receiving your item.
Return Conditions
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned in its original packaging where possible.
- Proof of purchase or your order number may be required.
- Please contact us before returning an item so we can provide return instructions.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or is not what you ordered, please contact us as soon as possible. We may ask you to provide a photograph of the item so we can quickly assess and resolve the issue.
Where appropriate, we will offer a replacement or full refund. Nothing in this policy limits your rights under the Australian Consumer Law.
Change of Mind
We are unable to offer refunds for change of mind where an item has been used, damaged after delivery, or is no longer in its original condition.
Personalised & Made-to-Order Items
Personalised, customised or made-to-order products cannot normally be returned for change of mind. However, if your personalised item is faulty, damaged or supplied incorrectly, please contact us and we will work with you to make it right.
Refunds
Once an approved return has been received and checked, your refund will be processed back to your original payment method.
Need help with an order?
Please contact us through our Contact Us page and we'll be happy to assist.